It's astonishing the amount of business owners and sales people who want to be better. They want more customers, they want higher value customers, more of anything that will help them get to the next level. Where this gets interesting is how few of them are willing to do something different to make an impact.
They repeat the same message they have for years, fear to break the mold, but expect that things will change. They pour countless amounts of dollars into marketing, expecting that somehow the same old message will get through.
It's like running on a treadmill. No matter how fast you go, you stay in the same place. If you want to go somewhere you have to run in unconfined territory. You have to break free of what's already there.
Applying this to your brand: say something different, look different, act different, be different. Change.
Nothing could be more discouraging than pitching your heart and soul to investors or having a potential customer visit your site only to hear them say it looked unprofessional. Ouch. It sucks because you put time and effort into your products and services, but because you had a poorly constructed deck, a shitty website, janky business cards, you were perceived as incompetent and unworthy of their time. Despite your capabilities, you got kicked in the teeth based on presentation.
Two harsh truths are coming:
We live in a shallow world, flooded with messages and things asking for our attention. It is not the fault of other people that they make shallow judgements in an effort to stave off wasting their time and energy.
You can bitch and complain about how people shouldn't judge your startup by its looks, but you won't change anything. So suck it up and roll with it.
What do you need? You need a haircut. Something to turn that hairy mess of ideas and thoughts you have into something presentable and trustworthy. Just like the guy in this video:
Even from the thumbnail. Simply cleaning him up makes him appear more trustworthy and dependable. However, unlike this guy, your startup is not an alcoholic and is ready to get out there and make something for other people. Tired of investors and customers not trusting you with their time and money? Make yourself appear more trustworthy.
Also, good luck not crying and laughing during this video.
In my last article, I touched on the fact that I don't bill by the hour. In summary, hourly billing is a loose-cannon way of determining the value services bring to the table and one that favors things taking longer rather than being done efficiently and strategically.
It begs the question though, how do you structure payment for such services? The way I see it, there are three options:
Pay for design services up front
This is the most common method of paying for design services. It's pretty straightforward, client and designer decide on a price based on the value created through the services, client pays for the work, and the designer does the work. Usually the payment is made upfront or on a specific cadence like 50% to start and 50% after 30 days or before deliverables are transferred.
Lease the design work
It's no secret that good designers charge a pretty penny for their work. At least, they will charge a pretty penny to part ways with ownership of it. This is where leasing becomes a viable option to get quality work, but without the initial upfront cost of buying the rights to the work out-right. For example, let's say an identity package of a new logo and style guide will cost $6,725. Rather than paying for the entire thing upfront, the client could pay 8% of the total cost per month to get up and running. If the client decides they want full ownership of the work, there is a clause within the contract stating how much the buy-out fee will be in addition to the lease payment.
If the client is willing to share profits based on the impact the design work has had on the business, then a third option becomes available. Similar to trading equity, profit sharing or performance-based compensation puts everyone's time and resources on the line. The designer and client establish the key metrics they are looking to improve and then share profits based on the value generated from the change.
When it comes to pricing design services, the key is to be as creative and nimble with pricing as would be expected in the actual work. The next time you speak with a designer and you want to work with them, but can't afford to pay their fees, see if they are open to these alternative pricing structures.