When we think of the most confident people we know, be it a politician, an entrepreneur, a mentor, thought leader, or a friend we admire, I'm willing to bet they never claim to be the best at what they do. If they did, it would be hard to respect them as much because it feels like they have to puff up their chest to make an impression. What's strange is that most business owners take this approach in branding their company. They plaster words like "best," "quality," "choice," "preferred," and a gaggle of other superlatives that hold no ground. Why?
I believe that asserting claims like this is done to veil the flaws of these organizations. They can claim to be the best all they want, but it doesn't take away from the fact that they cannot be everything to everyone. Or that new companies with new ideas come up everyday that can beat them in price, speed, and accuracy. Their claim of being the best loses its validity the minute they stop thinking of themselves. As for consumers, the claim loses its potency once they see 30 other competitors that claim the same thing on Google.
Claiming you are the best is a feeble means at persuading someone to do business with you. Is that really the extent of your personality? Do you lack so much confidence in your brand that you have to cover it in a lie? Nothing connotes a greater lack of maturity and competence than such action.
Confidence is not saying "we are the best." Confidence is saying "we know we can't do everything and we can't help everyone, but this is who we are. Whether you like it or not is cool with us."
So, are you going to be the best or be yourself?
Design seems to have a drawn out and lengthy process. I don't know about you, but I really don't like it. Especially if you're working with startups that need to move fast. How do you fix it? You work together, show the ugly, and focus on getting a bunch of guesswork eliminated.
If you can move fast, you're good at what you do, and you can coach people through the process, this shouldn't be an issue.
This applies to everything. Logos, websites, apps, collateral. Hammer out as much of the details in low-fidelity form as possible.
"I want to be original," says the young startup founder. Well, I've got news for ya pal, you never will be and you will kill yourself trying to go down that road.
Everything is a derivative of something else. There is no new idea under the sun. Now, you can see this as negative or you can realize the opportunity you have to explore and put your spin on something already successful. The best creative work I come across is stolen. Meaning, the people that made it did not come up with the idea on their own, but they put it into a new context.
I'll give you an example, my friend Luis rebranded an agency a while ago. This agency's office overlooks a harbor in San Diego. So, he took the brand down a nautical path and turned them into a rebellious rouse of scallywags. They changed their name from Digital Style to VSSL, shifted all of their lingo to mirror a gang of pirates, and even named the rooms in their space after the places on a ship (the brig, the gulley, even the poop deck).
Here's the thing, Luis found every single element that went into that brand, he didn't conjure it out of thin air. The logo, the name, the language, the visuals, even the culture of the company is rooted in life at sea.
Find something inspirational and different, then steal it.