In 1999, Kellogg's was seeing a shift toward healthy breakfast options. This meant that their top sellers like Frosted Flakes, Rice Krispies, Pops, and Froot Loops (all of which are loaded with mass amounts of sugar) were becoming less and less desirable from consumers.
Now, Kellogg's could try and reposition their brand, which is known for these fun cereals. But it would take a long time, a lot of change, and hope that their fan base would still appreciate them. Or they could go a different route... like acquiring a La Jolla based company called Kashi that is already known for healthy breakfast cereals. They maintain their position and get to pump Kashi full of Kellogg's resources to gain more market share.
The point? Customers might need it, but you have to wonder whether or not they will buy it from you. Are you in a position to offer them a new solution? Will this new offering dilute your brand?
If you can't do it effectively, make a new brand.
"I want to be original," says the young startup founder. Well, I've got news for ya pal, you never will be and you will kill yourself trying to go down that road.
Everything is a derivative of something else. There is no new idea under the sun. Now, you can see this as negative or you can realize the opportunity you have to explore and put your spin on something already successful. The best creative work I come across is stolen. Meaning, the people that made it did not come up with the idea on their own, but they put it into a new context.
I'll give you an example, my friend Luis rebranded an agency a while ago. This agency's office overlooks a harbor in San Diego. So, he took the brand down a nautical path and turned them into a rebellious rouse of scallywags. They changed their name from Digital Style to VSSL, shifted all of their lingo to mirror a gang of pirates, and even named the rooms in their space after the places on a ship (the brig, the gulley, even the poop deck).
Here's the thing, Luis found every single element that went into that brand, he didn't conjure it out of thin air. The logo, the name, the language, the visuals, even the culture of the company is rooted in life at sea.
Find something inspirational and different, then steal it.
Last year, I was talking to a man at a networking event. He asked what I did for work and I told him, "I work with rebels. Rebels are the startups challenging the status quo. I help them gain more confidence through branding and design."
He paused. "Ok, how would you help me?"
I told him that a brand is a person's gut feeling or perception of a business. The art of branding is using the business's personality, image, and beliefs to foster that gut feeling. This creates trust and an emotional attachment between the customer and the business.
He told me he had named his company Best ______. He said that his industry wasn't exciting, his business couldn't have a personality and that the only actionable "branding" route for him to take was calling himself "the best." His next sentence was what shocked me the most though:
"If I was to build a brand, I'd have to lie."
"You'd have to lie?" I questioned.
He believed that creating a brand would mean that he'd have to create a false personality for his company. I kept talking with him, asked him what he liked to do in his spare time, and what he valued.
Turns out, he builds full-scale medieval catapults in his spare time. He loved comedy. Diving deeper, his greatest desire was that his team would show up to after-work team-building events.
I looked at his logo, the name of his company, their colors, and the way they presented themselves online. Nothing about those elements aligned with who this man is. The brand was stoic, staid, and lacked any character.
What he had built was a brand that others would expect of him. He was putting on his business face, trying with everything that he could to be something he isn't.
If that's not a lie, I don't know what is.
Branding is not covering up who you are in the hopes of appealing to somebody. It's the direct opposite, it's showcasing who you really are and going all-in on it. That is what creates an emotional connection with someone else.