Startups frequently align with the idea that you need to be absolutely perfect before you launch your product/service. That's a surefire way to never make progress.
Part of me thinks it's because they want to be seen as the best and idealized, rather than being something good.
I'll be honest, I know my website could improve. I know I launch articles and newsletters with spelling errors. I know that I sometimes forget pieces of information that would have made a difference in a sales call. But we cannot go on expecting that everything has to be, or will be for that matter, perfect.
It's as if startups conflate being vulnerable and human with being undesirable. That fear of being undesirable is a dragon, snarling and biting, waiting to inevitably breakdown your door and consume you rotisserie style.
Screw that, take the offensive. Launch with imperfections, bumps, and blemishes to say, "we are not perfect, but we will continue to get better."
Slay the dragon.
My favorite color to wear is black. Typically, I'm wearing a Buck Mason black T-shirt, Levi's blue jeans, and white sneakers. However, I would not wear that to the gym. In the gym I wear a black dri-fit, black shorts, and black training shoes. And while that's great attire for the gym, I would not wear that to a wedding. Instead you'd find me in an all black suit. Regardless of what I'm wearing though, I'm still the same person. I have patterns, yes, like wearing black, but it's important to fit the occasion.
You can run with the design of your branding the same way. What is the occasion we are designing for and how do we flex our visual identity to match? What matters most is whether or not the personality underneath stays the same and can be felt.
Dress for the occasion and be yourself.
The past two Saturdays have been awesome. A client of mine and I have dove deep into the brand of his meal prep company and developed an outline of what his website should look like. It's safe to say that he and I are on the exact same page as to who this website is for, how it should feel, look, and the expected path this person will take. Before diving into the brand discovery, he asked something I thought was fascinating, "do you think we are putting the cart before the horse doing the branding before we do the website?"
I thought about this for a bit, and replied: "not at all."
Looking back at what we've done and the order in which we outlined these deliverables, we are both glad we started where we did.
Currently, my client's branding efforts are minimal and veer toward a male audience looking to get ripped. During the brand discovery, we unearthed that his most successful clients were busy, professional women who valued an easy-going, Southern California lifestyle. Diving deeper, my client had deep connections with farming and the peace that comes from working with your hands. That's a totally different story to tell, for a different audience, and so great a chasm between his current brand and those it was meant to serve.
How would we have come to that conclusion by focusing on building his website first? In short, we would have had a hard time getting aligned and the project would be a bust. We'd still be trying to talk with dudes who want to be ripped. We are going a whole new direction with the entire project. Hell, we're even changing the name of the company.
Here's the thing:
Whether you're building a website, designing a business card, marketing collateral, writing messaging, or coming up with the name for your company, understanding the brand you are trying to build is the foundation for a fluid design process and seeing results.