Bad design and bad experiences stem from misalignment. From not being guided by selfless service, but instead seeking to get things done cheaply, quickly, and with the most return possible.
Those are shitty goals. They have no longevity and are selfish. They drive companies to do lame things like sell user data or create new features/offerings that have little value and are haphazard at best.
What to do instead? Focus on changing someone's life for the better. Center all of your efforts on that change.
Have a fucking mission.
The most common answer a startup will give to "what is a brand," is something along the lines of "logo," or a "visual representation of your company." While the visuals are a key part in making a brand, they do not describe its entirety. Marty Neumeier, author of the Brand Gap describes it this way:
The brand is a gut feeling. It's an emotion felt by someone after interacting with an entity, usually a business.
What is a brand? A gut-feeling, don't let anyone else tell you otherwise.
I was chatting with my friend Brian yesterday about his startup. He asked, "what did you think of our branding?"
I asked, "it depends, who are you trying to talk to and what do you want them to feel?"
He wasn't sure. It sounded like there were multiple target markets he was trying to reach with his product and he wasn't sure how he could build a brand that would reach all of them.
Here's the thing:
You cannot build a brand for everyone. In fact, it's smart to build a brand for one person. Since the brand is an emotion, an already vaporous concept, you make it far less tangible with the more people you try to affect. The best brands are constructed for one person. This allows you to focus entirely on making something that somebody will love. Fortunately, there is always spill-over and, because humans are so complex, chances are that we all have a piece of that one persona within us. You have to accept the fact that your brand cannot win over everyone. Even Nike and apple have their haters.
Marketing your brand, however, can be done to multiple people. I gave Brian the analogy of seasoned salt. Seasoned salt is like the brand, it's essence, flavor, and makes whatever meat it's combined with taste like seasoned salt. You can put it on fish, chicken, steak, pork, whatever, it's hasn't changed. Same thing with applying your brand to your marketing efforts. You might have a very specific message or offering for different target markets, but you make sure it's still contains the essence of the brand.
In short, you build the brand for one person, but you can market it to many.