Guide Guidelines

How to make your customer the hero and your brand irreplaceable.

July 8, 2020

Your customers are the hero and they aren't looking for you to join them in the winner's circle, they are looking for someone to help them find the path there. Someone who has been in the winner's circle before, but is not seeking to stand within it this time around. A guide who can confidently help them get on track and succeed.

What qualities would make for someone to fit this role?

Two things: competence and empathy.

Competence, meaning the ability to go forth and complete a goal thoroughly, honestly, and ethically. Why? Because no one is going to want a guide with zero experience or one who cheats. They want someone who has been there already and succeeded honorably.

Empathy, because having been there already, the guide will know how difficult the challenges ahead are and knows what it feels like to be in their shoes.

Want to build an irreplaceable brand? Become a guide for your hero – err customer.

More you say?

Tell the Truth

Why I don't get political on social platforms.

6.3.2020

It's been a couple days since the riots in Minnesota erupted over the wrongful death of George Floyd at the hands of police. It's all that's been talked about on the one social platform I use, LinkedIn.

Something that has been said repeatedly is this: if you don't say anything, you're siding with the racist status quo. But it seems to mean "if you don't say anything on social media then you are siding with the racist status quo."

I disagree.

I have said things. I have spoken to people. I do have strong feelings about the wrongful death of George Floyd. I do have strong feelings about protesting. I do have strong feelings about seeing other people get hurt from rioting/looting. I do have ideas on how to move forward.

But sharing them on social media is not going to help me make a change. Limiting the extent of my involvement to posting a picture of a black square, sharing a hashtag, or espousing my non-expert opinions about sociology, law enforcement, and politics as an irrefutable truth would be haphazard, noisy, and unhelpful. In fact, I can't think of a more blatant abuse of privilege.

What am I going to do? Be someone who listens. Have meaningful, real discussions with real people. And, of course, do my job educating people, ALL PEOPLE, on how to better brand their business. That's what I'm good at. That's the truth I can tell.

What's yours?

If you want to join me in having a real discussion use this link. It'd be great to talk with you.

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Branding and Design

They help each other out, but they are not the same and you need to know the difference.

1.30.2020

I'm currently working on a new website or San Diego Startup Week. Yesterday, the former director of the program looked at the new site and commented on how much it had improved from the previous rendition. Obviously, I was flattered. But at the same time, I felt a void within that work.

What is missing is personality, voice, and character. The cherries that make the entire sundae memorable. The new site works and has a streamlined flow to it. But it has no personality other than being well designed.

It's as if design has a brand in and of itself; sterile, refined, clean, simplistic, lots of white space, you get the picture. The next level is using design to communicate a unique feeling that reflects your company.

That's the difference between design and branding. Design is a set of principles that any creative wields as second nature. Using it to build a brand is the ability to bend those principles toward a personality.

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