Dressed for the Occassion

How would your brand dress for day-to-day, for the gym, or a wedding?

March 27, 2020

My favorite color to wear is black. Typically, I'm wearing a Buck Mason black T-shirt, Levi's blue jeans, and white sneakers. However, I would not wear that to the gym. In the gym I wear a black dri-fit, black shorts, and black training shoes. And while that's great attire for the gym, I would not wear that to a wedding. Instead you'd find me in an all black suit. Regardless of what I'm wearing though, I'm still the same person. I have patterns, yes, like wearing black, but it's important to fit the occasion.

You can run with the design of your branding the same way. What is the occasion we are designing for and how do we flex our visual identity to match? What matters most is whether or not the personality underneath stays the same and can be felt.

Dress for the occasion and be yourself.

More you say?

Measuring "Brand"

Yes, you can measure it. This is how.

4.29.2020

Since branding is an emotional subject, it gets hard to manage. Specifically, it gets hard to measure. Cue Marty Neumeier (again). In his book The Brand Flip he lays out a structure for measuring the effectiveness of building a brand in what has been called the Brand Ladder. The goal of the Brand Ladder is to see how well you are elevating a customer's experience with your company. If you score low, it means you're a commodity, easily capable of being replaced. If you score high, customers are likely to become repeat buyers, evangelists, and feel like they can't live without you.

Here is an outline of the scorecard (from your customer's point of view):

Satisfied Grade 1-5

__ The company/product has met my expectations.

__ The company charges a fair price for the product.

__ TOTAL (highest score of 10)

Delighted Grade 1-5 and multiply by 2

__ I've been pleasantly surprised by the company/product.

__ I would happily recommend it to others.

__ TOTAL x 2 (highest score of 20)

Engaged Grade 1-5 and multiply by 3

__ I identify well with the other customers of this company/product.

__ I would go out of my way for the company and its customers.

__ TOTAL x 3 (highest score of 30)

Empowered Grade 1-5 and multiply by 4

__ The company/product is essential to my life.

__ I would be very sorry if it went out of business.

__ TOTAL x 4 (highest score of 40)

__ Grand Total (Highest Score of 100)

But it doesn't end there. Like any other assessment, you have to dive deeper and unearth the reasons behind them. What is it about your company that affects these scores? Is it design? Is it your messaging? Is it the product? You can measure the effects of branding all day, but if you are not willing to check on the factors contributing to its success, you might as well not even bother. Sounds like something I should write about tomorrow...

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Brandless

What is at risk in not branding a startup?

7.15.2020

Three things:

Be seen as a replaceable commodity.

Look and feel incoherent and unworthy of success.

Aimlessness. Without defining your purpose, vision, and mission, your actions will fall by the wayside.

Can you afford to be brandless?

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