An email from Jonathan Stark came through my inbox today and brought up a good analogy. One worth sharing with all of you on this lovely Friday.
The gist of it is as follows:
When you buy a sandwich, the person making the sandwich doesn't say, "this might cost $5, we won't know until we're done making it."
What's the difference between that and saying a logo and a website might cost $20,000, but we won't know until we're done?
Geez, that sounds like a pain in the ass and disconcerting for the client on the other side of the transaction. This is the trap that hourly billing gets people in, both clients and service providers, a journey through the fog of unknowns that is costly and annoying.
The alternative? Diagnose for a set price (roughly 10% of the anticipated budget) and come up with three, tiered options at set prices. This might not be the best solution, but it's better than keeping a running clock and an hourly rate that never seems to stay under budget. At least a set price is predictable for both the client and the designer.
Why don't I bill hourly? Because I don't like leaving clients in a state of uncertainty.
You could have the coolest product in the world, but if you don't show up to help out the community of people you want to serve, you're going to lose them.
I'll give you an example using Webflow, my favorite web design tool.
They continuously post new videos on how to use their software, they host local meetups to help others improve their designs, and they even went as far as hosting a "No Code Conference," to empower designers on the web.
That is showing up everyday to serve. How can you do the same thing to help your group of rebels?
I've been playing a lot of Call of Duty amidst the COVID-19 crisis. It's been quite a while, but something that's been all too familiar is the vast difference between snipers and grenades. Essential premise is this: snipers are extremely accurate. You definitely can't hit more than one person, but if you focus on just one person, you're highly likely to hit them. At both long distances and shorter distances with superb effectiveness.
Grenades, on the other hand, are meant to hit lots of people at once. But, they you generally chuck these and hope you hit something. It's highly unlikely unless you land in at the exact right place at the exact right time. Despite being more powerful than a sniper rifle, they aren't as accurate and less effective as a result.
What's the point?
If you want to brand with impact, focus intently on one person, scope them out, and snipe them. You're much more likely to hit the target.
Don't chuck a grenade and hope you hit someone.