Chipped Teeth

At some point you can flex your brand, but not at the start.

June 16, 2020

When you are first starting a new habit, the key is to first get the motions right. For example, when I started writing these posts Monday-Friday, the goal wasn't to write perfectly, it was just to write every Monday-Friday.

Similarly, when you first get a new brand identity, you should follow your style guide to a "T." Why? Because you are learning to walk within your brand and if you start running you will fall, chip your teeth and look stupid.

Think about it, the kid who can consistently walk at a steady pace will get further than the one who pushes himself too far.

What's more? The kid who walks will get faster with time and practice, naturally.

Treat the design of your brand the same way, walk before you run.

More you say?

I Just Need...

And another phrase that make your startup appear desperate.

6.17.2020

Giving startups confidence is my mission. While this is related to design because that's the medium I've experienced these phrases through, it's applicable in other areas like pitching and sales.With that in mind, here are two phrases that make your startup sound desperate.

Phrase I:

I just need...
This is a red flag as it implies that you are unaware of the gravitas needed for whatever you're asking for, or that you are aware and are trying to belittle the investment needed from whoever you're asking.

What to say instead:
I need to (task goes here), how can make it happen?

Damn, look at you and your confidence. This phrase is what would come from someone who is ready to partner up. They know what their goal is and they aren't trying to make it seem insignificant. Because if it was insignificant, they wouldn't care.

Phrase II:

It's a simple site/logo/brochure/investment/whatever...
If it was simple you'd do it yourself. Don't bullshit. The truth is that simplicity is the greatest form of sophistication. Making something simple is hard and the fact that you're asking for help shows it.

What to say instead:
I need to (task goes here), how can we make it happen?

Notice a pattern forming here?

Look, the point is that asking for stuff is hard and it takes courage. But trying to belittle what you're asking for makes the results you want to achieve seem far fetched and not worth the effort.

Ask for things with confidence and be ready to accept answers you don't like. It will get you to the good ones.

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Measuring "Brand"

Yes, you can measure it. This is how.

4.29.2020

Since branding is an emotional subject, it gets hard to manage. Specifically, it gets hard to measure. Cue Marty Neumeier (again). In his book The Brand Flip he lays out a structure for measuring the effectiveness of building a brand in what has been called the Brand Ladder. The goal of the Brand Ladder is to see how well you are elevating a customer's experience with your company. If you score low, it means you're a commodity, easily capable of being replaced. If you score high, customers are likely to become repeat buyers, evangelists, and feel like they can't live without you.

Here is an outline of the scorecard (from your customer's point of view):

Satisfied Grade 1-5

__ The company/product has met my expectations.

__ The company charges a fair price for the product.

__ TOTAL (highest score of 10)

Delighted Grade 1-5 and multiply by 2

__ I've been pleasantly surprised by the company/product.

__ I would happily recommend it to others.

__ TOTAL x 2 (highest score of 20)

Engaged Grade 1-5 and multiply by 3

__ I identify well with the other customers of this company/product.

__ I would go out of my way for the company and its customers.

__ TOTAL x 3 (highest score of 30)

Empowered Grade 1-5 and multiply by 4

__ The company/product is essential to my life.

__ I would be very sorry if it went out of business.

__ TOTAL x 4 (highest score of 40)

__ Grand Total (Highest Score of 100)

But it doesn't end there. Like any other assessment, you have to dive deeper and unearth the reasons behind them. What is it about your company that affects these scores? Is it design? Is it your messaging? Is it the product? You can measure the effects of branding all day, but if you are not willing to check on the factors contributing to its success, you might as well not even bother. Sounds like something I should write about tomorrow...

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