All Design is About Mitigating Risk

Sometimes the greatest gain is not a gain at all.

January 10, 2020

Yesterday, I wrote about how good logos do not make more money. The essential premise was that a good logo is not meant to earn people more money, but counters the cost of having a bad logo. Such as having to reprint collateral when a good logo finally emerges, losing equity in an image that changed, negative impressions, or having to repurpose/reconstruct the logo for various applications (social icons, favicons, app icons, small scale, etc.).

It got me thinking though, isn't all design about mitigating risk or cutting cost? Some would argue that design can earn more money, like going through a rebrand to appeal to a more affluent market, designing an ad meant to drive revenue, or building a streamlined website to increase conversion. But, I'm not convinced this means design's core function is to earn more money.

When you're rebranding to appear to a more affluent market, what you're really doing is mitigating the risk of appearing cheap or scammy.

When designing an ad to increase revenue, what you're really doing is mitigating the risk of being off brand or having a Peleton faux pas.

When you're building a streamlined website, what you're really doing is mitigating the risk of user confusion and discomfort.

Focusing on how you can make more money is great, but that doesn't seem to be design's core capacity. Design is meant to mitigate risk.

The risk of appearing unprofessional.

The risk of having a rigid, difficult identity system.

The risk of looking dysfunctional.

The risk of making a user's experience negative.

Whatever it may be, good design is about mitigating risk.

More you say?

Slay the Dragon

Why it is better to launch before you are ready.

2.12.2020

Startups frequently align with the idea that you need to be absolutely perfect before you launch your product/service. That's a surefire way to never make progress.

Part of me thinks it's because they want to be seen as the best and idealized, rather than being something good.

I'll be honest, I know my website could improve. I know I launch articles and newsletters with spelling errors. I know that I sometimes forget pieces of information that would have made a difference in a sales call. But we cannot go on expecting that everything has to be, or will be for that matter, perfect.

It's as if startups conflate being vulnerable and human with being undesirable. That fear of being undesirable is a dragon, snarling and biting, waiting to inevitably breakdown your door and consume you rotisserie style.

Screw that, take the offensive. Launch with imperfections, bumps, and blemishes to say, "we are not perfect, but we will continue to get better."

Slay the dragon.

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Is it time for a new logo?

This question gets asked a lot, here is how I'd respond and things to consider before creating a new identity for your startup.

12.16.2019

Logos are tricky and inherently subjective. Not only that, but with a slew of vendors like Fiverr, Upwork, 99Designs, and friends/family who do design work as a side hustle, it's hard to figure out navigating a new identity for your startup. So, here are the top five things all startups should consider when deciding whether or not it is time for a new logo.

Is your logo descriptive of what your startup does?

Descriptive logos detail what services/products a startup provides. For example, if you owned a computer hardware startup and your logo was a monitor screen, that is a descriptive logo. The issue with descriptive logos is that they focus on what you do rather than why you do it.

Logos should be somewhat representative of the fundamental purpose behind your startup and the emotional resonance of your brand (more on this later). Furthermore, descriptive logos are a terrible solution in the long-term, especially if they are focused on a particular technology. Reason being, we don't know how long any particular products or services will be around.

Does your logo look like all of your competitors?

Everyone loves to chalk up Apple as one of the greatest brands of all time. While the logo is the tip of their branding iceberg, it successfully demonstrates the need to stand out. Here is an example of what I mean:

apple-logo-comparison-to-ibm-dell-and-hp

You see, it would have been easy for Apple to create a blue logotype just like their successful competitors, but they would not have been identifiable at all. They would have been pegged as a copycat. The goal of a logo is to be an easily identified mark that helps people recognize your startup. If your logo looks just like all of your competitors, then your logo isn't doing its job.

Did you receive all of the proper formats of your logo when you first got it?

We're diving into the weeds here, but this is an important part of logo design. The downside to sites like Fiverr, Upwork, and 99Designs is that they do not guide users through the proper ways your logo should be distributed. For example, the logo on your website should be in an SVG (scalable vector graphic) format, not a PNG or JPEG. It's not your job as a startup to know this, but you should be informed by the designer which one to use. They also do not develop variants for specific applications like social media, favicons, or different lockups for different applications. In short, if you find yourself scrambling to make your logo work in different contexts, it is obvious that the logo was not built with those applications in mind.

Is it legible and memorable?

Effective logos are simple. The reason for this is so that they can be easily recognized in a crowded market and distinguished from other marks. Simplicity, in the context of logos, could be distilled into two key components:

Legibility (how easy it is to read)

Memorability (how well you, your team, and your customers remember it).

Your logo is not a place to get fancy with grandiose illustrations or granular details. It needs to be just as clear at .5 inches tall as it would be on a billboard.

A simple test to check for these qualifiers is to try and draw your logo from memory. Ask your team and some of your loyal customers to do the same. Are they completely off? If they are, it's time to change.

Has the brand of your startup changed?

Your logo is not your brand, the brand is the gut feeling someone has toward your startup. This feeling is hard to pinpoint without walking through a formalized brand strategy process, but it is found and felt over time.

While logos are not meant for communicating everything about the company, a good logo will be appropriate for the brand. For example, Metallica's logo would not suite a company like Gerber Baby Food because the emotional qualities are at ends with each other. Gerber wants people to feel happy and cared for, while Metallica wants you to feel the wrath of heavy metal.

The first step is understanding what the feeling you want someone to have toward your startup is. Once you can define that, you can see how your logo matches up. If they are in contention with each other, it's time to change.

How does your startup's logo stack up against these questions?

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