In my newsletters, I do a segment every month called the Brand Spotlight. Within these emails, I go over a brands positioning, messaging, visuals, crafted experiences, and what could be improved. Today, I was able to speak with my good friend, Melinda Livsey, about a recommended brand for the spotlight: Thuma.
Thuma sells bed frames. Really nice, easy to assemble bed frames.
When Melinda and I were discussing the things that made the brand impactful to her, we centered their success on one thing: the intention and thought that was put into every aspect of their experience makes them worth a premium and telling others about. Thuma showed they cared through their website, their product design, their packaging, instructions, and delivering on their promise as an easy to assemble product.
Think about it, if you encounter an amazing experience, even if it's more costly, you will tell others about it. In turn, putting more resources into the experience your customers have makes it so you don't have to spend so much on advertising. You've already paid for it by creating something worth telling others about.
The headline (H1) on your site could be the most SEO friendly on the planet, but it will not outdo a pleasant, worthwhile experience.
When you run your own company, the outside world ends up demanding a lot from you. Certainly in time and more importantly in creative energy. Because most startup founders are constantly seeking ways to grow their company, spending time on to focus and unleash their own creativity seems selfish.
"There are so many things I have to get done today, how can I possibly afford to indulge my own creativity?"
Because if you don't, you will lose the spark that had you create something in the first place. That energy from within that granted you the courage to go out and make something new. The minute that inbox is opened or your messages are checked, creativity goes out the window and it will not come back.
When you get up in the morning do something creative for yourself. Write, draw, play music, anything to use that creative resource before it is thrown to the wolves that would seek its end.
That wave of creativity is for you and you alone. No one else can use it the way you can, nor should they be granted access to abuse it. How can we even think to let such divine potential slip away?
Guard your creativity with your life and do not let the world take it from you, they can have what is left.
Startups frequently align with the idea that you need to be absolutely perfect before you launch your product/service. That's a surefire way to never make progress.
Part of me thinks it's because they want to be seen as the best and idealized, rather than being something good.
I'll be honest, I know my website could improve. I know I launch articles and newsletters with spelling errors. I know that I sometimes forget pieces of information that would have made a difference in a sales call. But we cannot go on expecting that everything has to be, or will be for that matter, perfect.
It's as if startups conflate being vulnerable and human with being undesirable. That fear of being undesirable is a dragon, snarling and biting, waiting to inevitably breakdown your door and consume you rotisserie style.
Screw that, take the offensive. Launch with imperfections, bumps, and blemishes to say, "we are not perfect, but we will continue to get better."
Slay the dragon.